![]() This role supports UPMC Health Plan members who require care coordination, with the members being followed in their community, place of residence, and/or facilities. + Identifies barriers to care and develops specific integrated plans of care in collaboration with the member, family, provider, and UPMC Health Plan staff. The Manager provides oversight of patient relations processes to ensure efficient complaints and grievance resolution in collaboration with patient relations staff at UPMC business entities and in accordance with Patient Complaints and Grievance Management policies. Oversee service recovery program initiatives in line with the UPMC Experience work with other business units to provide education and validation on service standards, UPMC Experience behaviors related to service recovery and recommend appropriate service recovery solutions. Responsibilities: Manage the operations in the corporate patient relations domain working in conjunction with business unit patient relations teams to promptly address and resolve patient complaints. Present findings to UPMC System Patient Experience Leaders and Patient Relations leaders. Manage a patient relations caseload as a primary coordinator for complaints and grievances received at the executive leadership level. UPMC Corporate Quality is hiring a Manager, Patient Relations to work with Wolff Center Patient Experience and the Patient Relations departments within Health Services Division to promote customer service and patient satisfaction at UPMC. Conduct proactive reconciliation of patient relations contact listings. Develop strong partnerships and communicate weekly with patient relations staff within HSD to review cases and ensure timely investigation and resolution. ![]() ![]() Prior experience with patient relations in a health care setting is preferred. Conduct review of Care Provider comments from medical practice surveys following defined criteria prior to posting to the UPMC Provider profile assist with the monthly Comment Appeal process. Respond to patient comments received through Press Ganey surveys, social media and comment cards work with UPMC Contact Center staff and leadership to ensure timely routing of complaints to the appropriate representative. Comply with all UPMC performance management competencies, behaviors, policies and procedures. Work with Patient Satisfaction team on Press Ganey survey operations and understanding survey data in Press Ganey reporting portals and UPMC analytics portals. 1.Enroll selected patients in specialty pharmacy services. This Specialty Pharmacy Technician is a part of a team supporting Banner Family Pharmacy, Specialty Care This position will assist the specialty pharmacist with preparation, compounding and dispensing of medications, non-clinical specialty assessments, order processing, and delivery setup for patients receiving prescription services from the Specialty Pharmacy. We are currently looking for a full-time Specialty Pharmacy Technician to join our call center environment in Chandler, AZ! Assisting the specialty pharmacists with claims processing, inventory management, and all necessary reporting requirements to maintain URAC Specialty Pharmacy Accreditations and access to a network of limited distribution drugs. ![]() As a Specialty Pharmacy Technician, you will have the opportunity to work in a very rewarding line of work, with a high functioning team that offers opportunity for professional growth with an amazing schedule. Communicate with patient and utilize electronic medical record to gather all relevant medical, demographic, and insurance information and input patient into Specialty Pharmacy software platform. ![]()
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